Julia Somerville, Gloria Hunniford and Angela Rippon investigate whether staff at one of the biggest names on the high street are telling shoppers the entire truth about a product they are very keen for people to buy. The team also finds out how long appliances and gadgets can really be expected to last. More problems are solved at the Rip Off Britain pop-up shop, and there is a look at why the companies that say they can help you reclaim tax you are entitled to are not providing anything more than you could do yourself, for free.