Angela Rippon, Gloria Hunniford and Julia Somerville investigate big-name companies who have left viewers feeling let down, including the kitchen company whose delays and mistakes infuriated one couple so much that they ended up taking drastic action.There is also a look at the household name whose delivery problems have left a string of customers wondering why it has been so hard for them to get the furniture they have paid for.And, as the team meets people hounded for money they don't owe, one man reveals how he spent five years trying to convince one of the biggest energy companies in the country he was not its customer.