Documentary exposing some of the rip-offs that are costing British consumers. A test into what safeguards Britain's biggest online stores have in place to stop children buying products aimed at over 18s has some shocking and potentially dangerous results, with some alarming goods simply dropping through the letterbox. Plus a look at an energy-saving solution often put in your home for free, but that could end up costing thousands if it needs to come out. And there is advice on how to beat the frustrations of not being able to speak to an actual person when you need a problem resolved. Presented by Angela Rippon, Gloria Hunniford, and Julia Somerville.