Documentary exposing some of the rip-offs that are costing British consumers. Angela Rippon, Gloria Hunniford and Julia Somerville investigate how the actions of others can have an impact on your money, uncovering how the billing mistakes of one mobile phone giant have caused customers months of misery. Also, as complaints about an increasingly popular form of bank payment soar, a woman reveals how allowing one business access to her account had a particularly unwelcome consequence, when it took her money for posting a negative review. Plus, why a generation of women is unhappy about changes to when they can draw their pension, and tips on how to stop your credit rating creating a problem.