In this episode, paramedic Ste Hill blue-lights it to the scene of a roadside accident where a motorcyclist has come off the road and collided with an electricity box on the side of the pavement. Ste does his best for Les the motorcyclist before he goes off to hospital - we then find out what Les remembers of the incident and what has happened to him since. Volunteer doctor Mike Greenway treats Hannah who has suffered an anxiety attack at work, paramedic Kathryn Davies looks after retired butcher Malcolm who's taken a tumble in the garden while watering his flowers, and ambulance crew Tracey and Dan rush a woman to hospital who's in excruciating pain from a kidney infection. Ste has another call-out to an OAP who has collapsed in a shopping centre - we follow Jean as her treatment for this condition reveals a more serious diagnosis - and how she deals with this with the help of her friend Joan.