Karen has suffered with social anxiety for ten years and is terrified of people. Karen will do anything to avoid people and she can't go anywhere without her husband. Karen and David are cleaners at a local school which is perfect for Karen as all the pupils and teachers are gone home while she's at work. She spends her entire time cleaning 21 toilets as she refuses to enter a classroom just in case a teacher is working late. Karen hasn't even seen her grandchildren (Anouska's children) for over a year, although they only live four minutes down the road. Karen has gone months without seeing her sons because she feels really awkward around them.In family mediation, Karen's husband and children tell her how difficult it is leave with her condition. They love her but are desperate for her to overcome her anxiety.In therapy, The Speakmans discover that Karen has low self esteem as she was bullied at school and was in difficult relationships.Can The Speakmans help Karen overcome her anxiety? Will Karen be able to get over her fear of people and start enjoying time with her family?