Two young men dump off a female OD victim at the ER, then run away; further examination showed she was injected with milk. John gets upset at all the non-emergency calls they get, then sees a man falsifying a back injury for a free ride to the hospital. The paramedics help an ex-Los Angeles Rams player who kicked his TV screen when his old team blew a close game and received an electrical shock. The ER is being visited by administrators, during which time Dixie is swamped with so many issues, including a woman who complains about waiting two hours with a cigarette burn. Roy and John respond to a non-emergency while another squad 15 minutes away is called to a cardiac victim from which Squad 51 is only two minutes away–after responding to the cardiac case the paramedics are involved in a traffic accident in the ambulance en route to Rampart. With no replacement ambulance available for 15 minutes, Engine 51 comes to the rescue to transport the patient who then goes into full cardiac arrest. He is brought into Rampart and, with its hospital administrators looking on, doctors frantically try to save the patient's life.