This warm and entertaining observational documentary series has unprecedented access behind the scenes to staff and guests at the 5-star London Hilton on Park Lane Hotel.As the hotel celebrates its 60th anniversary, it's undergoing a multi-million-pound renovation during the busiest time of the year.The series follows the characterful staff as they attempt to maintain a 5-star service for celebrities and VIPs, and celebrates some of the biggest events in Britain's social calendar. The series reveals a wealth of surprising stories of guests from around the world who have come to stay at one of London's most iconic hotels.