Lisa, 38, has just been released from prison and is going for an interview as a work coach at the Jobcentre, and hopes this will give her the second chance she desperately needs. Ex-heroin-user Wayne is desperate to turn his life around and has been referred to work coach Pip on the social justice team, while 48-year-old Justin has worked for many years in marketing and media, but has turned to the public employment service for advice about becoming a self-employed taxi driver.