In the first episode, cuddy toy specialist Dr Jax takes on the emotionally-charged repair of a fragile and faded panda bear of huge significance to its current owner Norma. The bear was once the beloved companion of Norma's son Alan, who passed away when he was just 16, and now Dr Jax has the huge responsibility of restoring him to full health.

Puppet specialist Dr Shaun tangles with Giant, an iconic 1960s Pelham Puppet whose missing strings and broken body mean his performing days are well behind him. Owner Tim and his granddaughter Lizzie are desperate to see Giant back up and running again, and Lizzie already has a puppet show planned, but only if Dr Shaun's life-saving surgery goes to plan.

And Dr Charlotte has the tricky task of fixing a battered Doctor Who Tardis, now its mysterious magic trick has stopped working. It will take all her skills and experience to diagnose the problem and bring about a cure.