In Inverness, Lesley and Stuart tend to a man who has fallen into the canal and been fished out by an alert member of the public. However, as they treat the patient, it becomes clear he is intoxicated and he reacts badly to the crew's attempts to calm him down. Fearing for their safety, the crew call the police to keep them safe as they take the patient to hospital.In Dunfermline, Jason and Billy tend to an unconscious man on a park bench. The man is also is intoxicated but responds well to their treatment as he is transported to hospital.In Melrose, Mike and Christine tend to a dementia patient who has fallen at home. The patient is agitated and confused, and the crew enlist the help of her family to piece together what happened.John and Gemma of the special operations team deal with a Glasgow bus which has had to brake abruptly, and, at the ambulance control centre, call-handler Remy supports an upset caller who has found his friend dead at home.Meanwhile, Natalie and Sean tend to an older patient who has fallen at his home in Ayr. The crew suspect she may have broken her hip and need to get her to hospital as quickly as possible.